Yes, if after reading your policy, you are not satisfied with the cover, you may cancel your policy within 14 days. For more details, please read the Product Disclosure Statement.

Yes, if you insure two or more pets under the same policy, we will apply a 5% discount off the total premium.

Yes! As long as they are fully qualified and registered with all the relevant authorities.

Dental Illness is only covered under our Deluxe plan, where the annual limit will be shown on your Certificate of Insurance. Please read the Product Disclosure Statement to understand what is and what is not covered under Dental Illness.

Under each of our plans, an overall policy annual limit applies, as well as specific annual sub-limits per type of medical expense, as listed below:

• Prescribed medication
• Radiology
• Pathology
• Operating theatre costs (surgery)
• Hospitalisation
• Non-elective euthanasia
• Other costs (Vet visits and medically required non-elective procedures)

These annual limits are shown on your Certificate of Insurance.

Yes, the following waiting periods apply.

Please note that these waiting periods must pass before cover will begin.

These waiting periods will not apply if you are moving to Mad Paws Pet Insurance from another pet insurer with no interruption in cover, and where that policy was current for a period of at least 12 months. Note that we may require proof of your previous policy and details of any past claims, on submission of a new claim.

No, unfortunately not. The diagnosis or treatment of any pre-existing condition is not covered and applies to any condition diagnosed or discovered during any applicable waiting period.

Yes, we cover hereditary conditions under our Classic and Deluxe plans, up to the annual limits as stated in your Certificate of Insurance. As long as the condition was not present prior to commencing cover, or during any applicable waiting period, it is covered. Hereditary conditions are not covered under our Emergency plan.

No, ringworm is not an accident. An example of an accidental injury is a broken leg resulting from your animal trying to jump over a wall or being hit by a car.

We cover prescribed medication up to a set limit on our plans. This includes chronic medication. Remember though, that we don’t cover medication for pre-existing conditions.

We can only expect that you let us know anything that you would reasonably be expected to know. We would also suggest you get your new fur-baby a check-up ASAP so that you know if you can expect any health problems in the future.

This is one that you need to be careful with. We cover allergies, but only when they are a result of an external factor (from outside the body). An example of something that would be covered – Mr Whiskers got a rash from a plant that he brushed up against in the garden. An example of something that would not be covered – Mr Whiskers was born with asthma and has just had an asthma attack.

Yes, you will be covered! We view this as an accident and all our plans cover accidents.

Yes, we do, but only on our optional Wellness benefit that you can add to the Classic or Deluxe plan.

1. All claims must be reported to us no later than 30 days after the event giving rise to the claim.
2. Please call our Specialist Pet Insurance team on 1300 285 219 to notify advise us of your claim or email claims@madpawspetinsurance.com.au.
3. Our team will email you a claim form, which needs to be completed by yourself and your vet needs to complete section 3.
4. Email your completed claim form, your vet’s invoice and any supporting information to: claims@madpawspetinsurance.com.au.
5. You will be kept up to date on the progress of your claim via email.

In most cases, we will provide a decision and process your claim within 2-5 working days of receiving all required documentation.

The excess percentage that is shown on your Certificate of Insurance will be deducted from each claim you make.

Please call our Mad Paws Pet Insurance team on 1300 285 219.

Please call our Mad Paws Pet Insurance team on 1300 285 219.

Please call our Mad Paws Pet Insurance team on 1300 285 219.

You will receive an email, advising that we were unable to deduct your premium and that two more attempts will be made within 48 hours, to collect your premium. If you need to change your credit or debit card details, please call our Mad Paws Pet Insurance team on 1300 285 219.

In the first instance, please email your complaint to: resolutions@madpawspetinsurance.com.au or call 1300 285 219. For more details of our Dispute Resolution Process, please refer to the Product Disclosure Statement.

• Mad Paws Accident Cover exists to protect bookings made through the Mad Paws Platform. Click here to learn more.
• Mad Paws Pet Insurance protects your pet at every stage of their lives. It gives them the safety they need and you the peace of mind you deserve. Click here to learn more

No. Mad Paws Pet Insurance is for Pet Owners’ pets only.

To learn more about Mad Paws Pet Insurance, click here.

To learn more about Mad Paws Accident Cover, click here

No. This is a paid coverage that any Pet Owner can secure for their furry friend/s.